1. About TrueCost
TrueCost is an independent product-research service operated by TrueCost. It uses public information, AI-assisted research and modelled cost components to provide indicative estimates.
TrueCost is not affiliated with, endorsed by, sponsored by or authorised by any manufacturer, retailer or product brand shown on the service unless expressly stated.
2. Estimates, not confidential manufacturer data
Unless clearly stated otherwise, manufacturing costs, landed costs, ranges, confidence scores and cost components displayed by TrueCost are estimates. They are not representations that TrueCost has access to a manufacturer's confidential records, supplier contracts or internal accounts.
Estimates may be incomplete, inaccurate or out of date and actual costs may differ materially.
3. Retail price does not equal profit
You must not interpret the difference between a retail price and an estimated landed cost as the profit made by a manufacturer, retailer or other business.
The difference may need to cover VAT, retailer margin, logistics, marketing, research and development, software, warranty, returns, staff, property, financing, tax and other operating costs.
4. No professional advice
TrueCost is provided for general information, comparison and educational purposes. It is not financial, investment, legal, tax, procurement, valuation or other professional advice.
You should independently verify information before using it for a material purchasing, investment, commercial or legal decision.
5. Sources and third-party content
TrueCost may link to or describe information published by third parties. Those third parties are responsible for their own content. A link or reference does not mean TrueCost endorses the source or guarantees that it is accurate.
Product names, company names, logos and trade marks are the property of their respective owners. Their use for product identification does not imply affiliation or endorsement.
6. Intellectual property
The TrueCost name, original site design, original explanatory content, methodology presentation, software and database arrangement are protected to the extent provided by applicable intellectual-property law.
Third-party source material, images, trade marks and other third-party intellectual property remain the property of their respective owners.
7. Acceptable use
You must not use TrueCost to:
- submit unlawful, harmful or deliberately misleading material;
- attempt to bypass security, rate limits or access controls;
- interfere with the operation of the service;
- use automated access at a scale that materially harms the service without permission; or
- submit confidential, sensitive or personal information that is unnecessary for a product search.
8. Availability and changes
TrueCost may change, refresh, correct, suspend or remove any analysis or part of the service. We do not promise that the service will always be available, uninterrupted or error-free.
9. Liability
To the fullest extent permitted by law, TrueCost does not accept responsibility for loss arising solely from reliance on an estimate, third-party source, retail price or other informational output where that information is inaccurate, incomplete or out of date.
Nothing in these terms excludes or restricts liability where it would be unlawful to do so, including liability that cannot legally be excluded or restricted. If you use TrueCost as a consumer, your mandatory statutory rights are not affected.
10. Governing law
These terms are governed by the law of England and Wales, subject to any mandatory consumer-law protections that apply in your country of residence.
11. Contact
Before public launch: configure NEXT_PUBLIC_LEGAL_CONTACT_EMAIL with the email address users should use for legal enquiries.